IT Touch has provided this Privacy Policy to familiarise You with:

• • The nature of data or information that You agree to consensually share with or provide to IT Touch and that IT Touch collects from You under Your informed authorisation.
  • The purpose for collection of such data or information from You;
  • IT Touch information security practices and policies; and
  • IT Touch policy on sharing or transferring Your data or information with third parties. This Privacy Policy may be amended / updated from time to time. Upon amending / updating the Privacy Policy, we will accordingly amend the date above. We advise that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of Website or provision of data or information thereafter will imply Your unconditional acceptance of such updates to this Privacy Policy.
  • Information collected and storage of such Information:

• • Personal Information:

Personal Information is Information collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

• • Your user name along with Your password,
  • Your name,
  • Your address,
  • Your telephone number,
  • Your e-mail address or other contact information,
  • Your date of birth,
  • Your gender,
  • Information regarding your transactions on the Website, (including sales or purchase history),
  • Your financial information such as bank account information, IFSC Code, Branch Name for processing refunds ,
  • Internet Protocol address,
  • Any other items of ‘sensitive personal data or information’ as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;
  • Identification code of your communication device which You use to access the Website or otherwise deal with any IT Touch entity,
  • Any other Information that You provide during Your registration process, if any, on the Website. Such Personal Information may be collected in various ways including during the course of You:
    • registering as a user on the Website,
    • registering as a seller on the Website,
    • Availing certain services offered on the Website. Such instances include but are not limited to making an offer for sale, online purchase, participating in any online survey or contest, communicating with Our customer service by phone, email or otherwise or posting user reviews on the items available on the Website, or
    • Otherwise doing business on the Website or otherwise dealing with any IT Touch entity. We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access Website through a social media service or connect a service on Website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or otherwise deal with any IT Touch entity through social media services or when you connect any Website to social media services, you are authorizing IT Touch to collect, store, and use and retain such information and content in accordance with this Privacy Policy.
  • Non-Personal Information:
    IT Touch may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist IT Touch to identify You personally. This Non-Personal Information may include:
    • Your geographic location,
    • details of Your telecom service provider or internet service provider,
    • the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.),
    • the operating system of Your system, device and the Website You last visited before visiting the Website,
    • The duration of Your stay on the Website is also stored in the session along with the date and time of Your access, Non-Personal Information is collected through various ways such through the use of cookies. IT Touch may store temporary or permanent ‘cookies’ on Your computer. You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website.

Purpose for collecting, using, storing and processing Your Information

• IT Touch collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processing in accordance with the consent of the user) connected with a function or activity of each of IT Touch entities and shall include the following:
  • to facilitate Your use of the Website or other services of IT Touch entities;
  • to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Website.
  • to provide You with information about products and services available on the Website and to send You information, materials, and offers from IT Touch.
  • to notify You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
  • to send You surveys and marketing communications that IT Touch believes may be of interest to You;
  • to personalize Your experience on the Website by presenting advertisements, products and offers tailored to Your preferences;
  • to help You address Your problems incurred on the Website including addressing any technical problems;
  • if You purchase any product or avail of any service from the Website, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;
  • for proper administering of the Website;
  • to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
  • to improve the services, content and advertising on the Website;
  • to provide value added services such as Single Sign On. Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof and password in order to access multiple websites and applications;
  • to facilitate seamless purchase experience while making a transaction by pre-populating the OTP received through SMS by you
  • to facilitate various programmes and initiatives launched by IT Touch or third party service providers and business associates
  • for conducting academic research and surveys
  • to protect the integrity of the Website;
  • to respond to legal, judicial, quasi judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
  • to conduct analytical studies on various aspects including user behaviour, user preferences etc.;
  • to permit third parties who may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support;
  • to implement information security practices;
  • to determine any security breaches, computer contaminant or computer virus;
  • to investigate, prevent, or take action regarding illegal activities and suspected fraud,
  • to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
  • to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on any Website or by IT Touch

Sharing and disclosure of Your Information

You hereby unconditionally agree and permit that IT Touch may transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India to various IT Touch entities and to third party service providers / partners / banks and financial institutions for one or more of the Purposes or as may be required by applicable law. In such case we will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by IT Touch under applicable law.

You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when IT Touch transfers Your Information to any other entity within or outside Your country of residence, IT Touch will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

You unconditionally agree and permit IT Touch to access and read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number.

IT Touch may also share Personal Information if IT Touch believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.

We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.

You further agree that such disclosure, sharing and transfer of Your Personal Information and Non-Personal Information shall not cause any wrongful loss to You or to any third party, or any wrongful gain to us or to any third party.

Links to third party websites

Links to third-party advertisements, third-party websites or any third party electronic communication service may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, IT Touch unless expressly specified on the Website.

Security & Retention

The security of your Personal Information is important to us. IT Touch strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, IT Touch adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where IT Touch stores Your Personal Information. Each of the IT Touch entity shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. Provided that Your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and You hereby waive and release all IT Touch entities from any claim of damages under contract or under tort.

If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).

You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.

User discretion and opt out

You agree and acknowledge that You are providing your Information out of your free will. You have an option not to provide or permit IT Touch to collect Your Personal Information or later on withdraw Your consent with respect to such Personal Information so provided herein by sending an email to the grievance officer or such other electronic address of the respective IT Touch entity as may be notified to You. In such case, You should neither visit any Website nor use any services provided by IT Touch entities nor shall contact any of IT Touch entities. Further, IT Touch may not deliver products to You, upon Your order, or IT Touch may deny you access from using certain services offered on the Website.

You can add or update Your Personal Information on a regular basis. Kindly note that IT Touch is at liberty to retain Your Personal Information that you had provided previously through an informed consent.

Grievance Officer

If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or any terms of our Terms of Use, Term of Sale and other terms and conditions or polices of any IT Touch entity, please contact the following:

For IT Touch:

The designated grievance officer under Information Technology Act, 2000 and Consumer Protection (E-commerce)Rules, 2020. E-mail: contact@ittouch.in

The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.

Business / Assets Sale or Transfers

IT Touch may sell, transfer or otherwise share some or all of its assets, including Your Information in connection with a merger, acquisition, reorganization or sale of assets or business or in the event of bankruptcy. Should such a sale or transfer occur, such IT Touch entity will reasonably ensure that the Information you have provided and which we have collected is stored and used by the transferee in a manner that is consistent with this Privacy Policy. Any third party to which any of IT Touch entity transfers or sells as aforesaid will have the right to continue to use the Information that you provide to us or collected by us immediately prior to such transfer or sale.

Further Acknowledgements

You hereby acknowledge and agree that this Privacy Policy:

• is clear and easily accessible and provide statements of IT Touch policies and practices with respective to the Information;
• provides for the various types of personal or sensitive personal data of information to be collected;
• clearly provides for the purposes of collection and usage of the Information;
• provides for disclosure of Information; and
• provides for reasonable security practices and procedures.